To supervise and control the reception, registration and facilitate good guest relations practices at the unit, providing timely and pro-active assistance to all guests and members. She/he will also be involved in qualified leads and booking new business opportunities with prospective clients.

• Extend and ensure warm and courteous service to all the guests, the Management and employees of the Hotel.
• Have detailed information regarding arrivals, departures of the guests for conferences, parties, etc during the day
• Check on VIP reservations for the day and arrange VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Manager
• Greet all guests and address them by name whenever you see him/her and ensure all required details are provided to them in a proper manner.
• Ensure that every guest has a smooth and quick service provided by liaising with the concerned department.
• Ensure all the complaints from the guests are handled delicately and informed to the Manager.
• Cross check Housekeeping occupancy report and inform the Manager about discrepancies.
• Feed in the data collected from the guest through the business card, on to the Computer and update guest profiles on a regular basis.
• Ensure that all guest/internal correspondence is filed and maintained systematically.
• Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests or meetings for them.
• Answer all incoming calls enquiry calls at the unit and transfer them to the concerned department.
• Handle all incoming mail, parcels, telegrams as per laid down procedures.
• Keep information aids like time tables, road maps, unit guides, brochures etc., handy for guest usage.
• Ensure that the member’s book is signed every day by all members, using the facilities at the unit.
•  To liaise closely with the housekeeping department on up keep of the property, in the absence of the concerned Incharge.
• To provide qualified leads and book appointments for the Operations team, to generate new business.
• To speak positively and enthusiastically about the company and create a repository of prospective clients to generate repeat business and inform them about monthly events and offers.
• To convert cold leads to warm leads by giving them an initial background of the products and services and schedule on-site meetings for the Operations team to take the deal forward for closure.
• To constantly update & monitor the market demands and suggest to the Operation’s team about target segment and develop database towards the same through various sources.

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To report on a timely basis the costs of raw materials and other supplies as they relate to the Food and Beverage Department. To monitor and maintain control of revenue and expenditure cycles.

• Monitor the ordering, purchasing, receiving, storing and issuing functions.
• Check food, beverage and general receiving reports, issues and transfer.
• Prepare Daily Food and Beverage Flash Cost Reports.
• To evaluate maximum and minimum stocks and have effective stocks.
• Assist with Recipe costing and updating for Food and Beverage.
• Process the inter kitchen and beverage transfers and record to the Flash Food and Beverage spreadsheet.
• Costing of special events for banqueting i.e. Special Promotions, Special events etc.
• Carry out regular audits of point of sale system to ensure correct pricing and to highlight areas of inconsistency.
• Par quantity level checks and spot audits to be conducted.
• To prepare and analyze monthly Food & Beverage potentials.
• Conduct random stock take to determine beverage potentials for Outlets.
• Stock take of Production Inventories on an annual basis or as required.
• To take charge of the month end inventory counts and to produce the month end Food & Beverage control report.
• Assist Food & Beverage Department in menu planning by means of costing, portion sizes, recipes, standardized menu, item presentation to ensure food cost objectives are met.
• Assessing the popularity of each item on the menu of various Outlets by means of menu engineering on a quarterly basis.
• Understand and adhere to relevant workplace health and safety standards. Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Policies.
• Completely understand, implement and ensure adherence to Local Labor Laws and “Brand Name” policies.
• Be well versed and knowledgeable of “Brand Name” Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Perform any duties as and when directed by your Department Head, Immediate supervisor and Management.

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To promote the image and services of the company to facilitate maximum growth, gaining new clients and contracts by performing all sales activities in assigned market.

• To follow up leads by visiting prospective clients regularly.
• To achieve or better budgeted sales targets.
• To identify prospective clients' exact needs, by questioning, observation and the completion of a full sales survey.
• To entertain prospective clients, where possible combining this with visits to existing satisfied customers.
• To liaise closely with operational staff on all details for a prospective new contract and gain their agreement on all details.
• To maintain communication with the client once the account is opened and show an ongoing interest in the operation.
• To complete a daily/weekly log of all activities.
• To analyze statistics thereby identifying key sales areas, problems and success rate.
• To research prospective client details, finding out as much as possible about the company to ensure a professional approach.
• To constantly monitor and be aware of competitor activity & be aware of new business.
• To present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable. Undertake negotiations with clients to facilitate win-win solutions.
• Facilitate Brand Building and gaining of competitive edge.
• Remaining vigilant in gathering customer satisfaction surveys which will not only contribute to the executive's success, but the company as a whole.

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In the present context, to drive end-to-end execution of the assigned renovation, developmental and refurbishment work of our existing properties /projects of Brigade Hospitality Services Ltd. (BHSL).

To ensure timely completion of the same, adhering to defined standards of cost, quality and customer service excellence..
Drive operational efficiency and cost savings through continuous process improvements and value engineering initiatives. This may include initiation, on the same lines, of any / all new projects in future.

Strategic
• Ideate, innovate & Implement ‘Brigade Standards of Excellence’ in the assigned project; Drive continuous improvement, innovation and value engineering initiatives in all renovation, developmental and refurbishment works
• Survey and benchmark for latest developments and best practices in construction equipment, techniques & tools; Provide inputs to superiors on the feasibility of implementing the same in BHSL

Operational
• Work closely with consultants, architects, internal departments to ensure timely receipt of drawings (and BOQs); Highlight concerns / issues and provide inputs on the feasibility / practicality of construction
• Develop project plan with timelines, resources and critical milestones; Obtain a sign-off on the plan from the Chief Operating Officer – Projects and circulate the same to all concerned BHSL partners
• Assist in the finalization of the contractor; Oversee total contract regulation, review and management for the assigned project
• Participate in all project review meetings with the project team, consultants and contractors; Ensure timely highlighting and resolution of design inadequacies, non-compliance to material indents and all other issues
• Maintain project site reporting mechanisms and issue resolution procedures to ensure timely communication of critical information from the projects site; Continuously monitor the project budget, resource requirements, cycle time and productivity levels
• Undertake periodic audits at the project site and drive compliance with ISO and other quality & safety standards (statutory and organizational)
• Interact with Legal and Liaison Departments for statutory approvals and any site-related issues; Consult with Human Resources & Administration on issues related to statutory compliances with respect to the contractor
• Liaise with Purchase Department for timely communication of material specifications, indenting and sample selection; Provide inputs / modifications to the material delivery plan to ensure continuous supply of material at the site
• Build and maintain strong relations with the contractor; Periodically interact to identify any issues / concerns and minimize non-tender items
• Work closely with the Quantity Survey Department to:
• - Ensure timely preparation of debit & credit statements with respect to customer modifications
• - Finalize rates of the non-tender items
• Oversee the timely handover of the Project post completion; Ensure compliance with all applicable laws & statutes and timely hand over of all property-related documents
• Oversee the formulation of daily progress reports from project engineers; Prepare periodic MIS on progress of the project and submit the same to the Chief Operating Officer – Projects
• Coordinate between the project site and interior designers / consultants; Ensure correctness of drawings issued on site and timely creation of mock-ups
• Monitor execution of work on site as per design specifications; Escalate deviations, if any and periodically report to the Head - Interiors
• Maintain a database of all designs and related documentation
• Provide timely support to all related Internal Departments on all interiors related matters

Financial
• Drive cost savings through process standardization, value engineering and effective project management
• Assist in the development of the project budget; Monitor and ensure adherence to the same

People
• Conduct performance appraisals of subordinates
• Assess and fulfil training and career development requirements
• Foster an environment of learning, excellence and innovation within all aspects of team work
• Mentor and coach subordinates to develop the team’s capabilities

Desired qualifications
• BE / B.Tech (Civil / Mechanical) with a Diploma in Construction Management preferred.

Desired experience
• At least 8 years of experience with at least 5 years experience in Project Execution of projects within the Real Estate or Hospitality industry in civil and interiors. Relevant experience in renovation / property up-gradation works, would be an added advantage.

Knowledge and Skills

Technical Knowledge
• Constantly ideate, innovate with an updated knowledge of recent trends in Hospitality Industry
• Knowledge of AutoCAD highly desirable
• Knowledge of Engineering Concepts, Technology, Project Planning and Regulatory Framework applicable to Projects
• Experience in working with multidiscipline projects
• Licensed engineers preferred

Behavioral Skills
• Strategic Orientation, managing and developing partners
• Delivery Excellence with a Passion to Excel

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